Online Dating Association

Muddy Matches is one of the original, founding members of the Online Dating Association (ODA), which was set up in 2013 to ensure high standards of behaviour by dating service providers serving the UK.

The ODA Code of Practice is binding on members of the Association.

As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.

The ODA will not become involved in billing, service operation and other matters that can and should be dealt with by its members as part of their customer service, unless a member is found not be dealing responsibly with these, or the complaints made are of a kind and/or on a scale that suggests an investigation of code compliance is needed.

The ODA will log any complaints it receives and will refer these to Member companies to ensure they are addressed.

Further information about the ODA, its membership and roles and the advice it makes available to consumers can be found here.

A link to our customer service arrangements is provided here.